Return & Refund Policy

Thank you for shopping with DVAI INDIA OPC PRIVATE LIMITED. We value your satisfaction and strive to provide you with high-quality products and services. In the event that you need to return a product or request a refund, please carefully read and understand our Return & Refund Policy outlined below.

1. Returns

1.1 Eligibility: 1.1.1 You may return a product purchased from DVAI INDIA OPC PRIVATE LIMITED if it meets the following conditions:

a) The product is defective, damaged, or not as described. 

b) The product is unused, in its original packaging, and in a resalable condition. 

c) The request for return is made within 7 days from the date of delivery.

1.1.2 Certain products, such as perishable items, customized products, are exempt from being returned unless they are defective.

1.2 Return Process:

1.2.1 To initiate a return, please contact our customer support team at +917011325236 Provide them with your order number, a description of the issue, and any relevant supporting evidence, such as unboxing video of the parcel.

1.2.2 Our customer support team will guide you through the return process, including providing you with the return address and any additional instructions. 

1.2.3 Please ensure that the product is securely packaged to avoid any damage during transit.

1.2.4 You are responsible for the shipping costs associated with returning the product unless the return is due to our error.

1.3 Refunds:

1.3.1 Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 7 business days. 

1.3.2 The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. 

1.3.3 Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

        2. Cancellations

2.1 Order Cancellations: 

2.1.1 If you wish to cancel your order, please contact our customer support team as soon as possible. 

2.1.2 Order cancellations are subject to our approval and can only be processed if the order has not been shipped or fulfilled.

2.2 Refunds for Order Cancellations:

2.2.1 If your order cancellation is approved, we will initiate a refund within 7 business days. 

2.2.2 The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. 

2.2.3 Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

            3. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact our customer support team at Team@dvai.co.in. We will be happy to assist you and address any issues you may have.

Note: This Return & Refund Policy applies only to purchases made directly from DVAI INDIA OPC PRIVATE LIMITED. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.